ENT 3003: Bug Assignment 2A

Bug 1:	When you make a reservation for dinner, arrive on time, and wait 30 min to be seated.
Why:	The restaurant is not using a digital solution and the associate that answered the phone did not record the reservation, or it was misplaced.
Bug 2:	When pepper does not come out of the shaker.
Why:	Pepper and salt shakers have different size holes and someone placed pepper in a salt shaker.
Bug 3:	When you go out to dinner and someone doesn’t come over after being seated.
Why:	Likely the server has more tables than they can handle, and they are short staffed.
Bug 4:	When solicitors call me on my mobile phone.
Why:	I likely opted in online without realizing and entered my cell phone number for an order placed and my data was shared.
Bug 5:	When you order online, and it doesn’t arrive at the promised time.
Why:	There may be multiple carriers handling the package and poor chain of custody and tracking during the handoffs.
Bug 6:	When you go to a store and you know more than the personnel.
Why:	Absent of ineffective training or poor associate engagement.
Bug 7:	When you reach an automated system and enter your credentials and they ask three more times after that for your credentials.
Why:	They could be using multiple call centers or different specialty units with systems that don’t talk to each other.
Bug 8:	When you receive an attachment in email that you cannot open.
Why:	It’s possible you don’t have the native application the file was created in.
Bug 9:	When the bathrooms are dirty at the store.
Why:	Limited budgets and short staff to do the cleaning.
Bug 10:	When they charge for WiFi in the hotel.
Why:	They know its in high demand and people will likely pay a nominal fee for it.
Bug 11:	When the GPS takes to the wrong location.
Why:	It could be a new address or an area with recent construction.
Bug 12:	When a bottle of water costs $4.00 at the airport.
Why:	They know its in high demand and people will pay for it given there are no alternative options.
Bug 13:	When you must take off your shoes at the airport.
Why:	Because threats have been, or likely can be hidden or in passenger shoes.
Bug 14:	When cell phone battery dies.
Why:	I talked on the phone a lot or did not charge my phone long enough.
Bug 15:	When people get in the elevator before you get out.
Why:	They have poor manors and are in a rush and not aware.
Bug 16:	When I get junk mail.
Why:	Companies are trying to increase awareness and d not have a digital solution.
Bug 17:	When I can not find something in an unfamiliar store.
Why:	Ineffective navigation and way-finding signage.
Bug 18:	Long wait times when calling for customer service.
Why:	Call volumes exceeded operator capacity or budgeted staffing.
Bug 19:	When you finally make it to the store and they are out of stock.
Why:	Inaccurate perpetual inventory counts and/or poor forecasting of supply.
Bug 20:	When you’re at the express lane and someone has more than 10 items.
Why:	People are willing to disobey the rules to reduce their wait time.
	After completing this assignment, I realized several entrepreneurial opportunities to eliminate problems and thought it was very insightful.  After raising my awareness, it made it much easier to identify problems.  I also realized I had accepted many of the problems because entrepreneurs are often solving the big problems and selling them in the marketplace.